The logo of Casino.com states “the only place to play”, which easily becomes apparent when looking through the site. With a high amount of games, the Playtech live casino software, exciting promotions, helpful information, and an exquisite VIP programme, Casino.com entails all the necessities for a superior casino site. Hence the self-assuring quote.
Casino.com has improved its exclusive look to enhance its player experience. With the sleek, black background the animations of this online casino stands out even better. This leads to a powerful impression of what the casino has on offer. The site is easily manageable through its accessible categories and clear captions. Next to the online version, it is also possible to download the Casino.com app.
Not only does Caisno.com offer a wide variety of games, but it also offers players a unique opportunity to try out new games by presenting players with information about each game. Are you not well acquainted with the Live Casino techniques used by Casino Hold’em? Then you can choose the information option for extra tips and help. Thus, Casino.com serves its players in order to increase the customer satisfaction and playing experience.
Promotions and Bonuses
Casino.com presents newly registered players with an impressive welcome bonus of a total of € 3,200. While this is scattered over seven deposits, your first deposit will be doubled up to € 400. For the other six deposits you may choose to use the reload bonuses of another 100% up to € 400, leading up to a grand total of € 3.200!
Next to the welcome bonus, Casino.com also surprises players with exclusive promotions such as live leaderboards, with exquisite cash prizes, or a chance to win a thrilling trip to a new country and experience.
Casino.com boasts an extensive VIP programme with five escalating levels: Bronze, Silver, Gold, VIP and VIP Elite. The first three levels give players the opportunity to receive the following advantages: loyalty points scheme, regular deposit bonuses, 24/7 customer service and special promotions. The VIP level adds extra services: dedicated VIP promotions including higher bonuses, exclusive prizes, and cash backs, a 24/7 dedicated VIP team, a personal VIP account manager, loyalty level welcome bonus, special gifts, higher withdrawal amounts, and express payments & withdrawals. VIP Elite entails even more extra’s: personal cashback offers and invitations to exclusive VIP events.
Casino.com states the following as their goal for the VIP experience: “Our vision for our Casino.com VIP members is to deliver a first class personalised one-stop service. Dedicated VIP Account Managers and VIP hosts, highly trained and with a wealthy amount of experience, will be available to meet all of your needs. We will provide you with a proactive and professional Account Management, assuring you of the highest confidentiality in a safe and efficient environment at all times.”
“Our Account Mangers will use their extensive skills, knowledge and experience to understand you individual requirements. They will have a 360 degree insight into your needs and requests in the casino. We will build, develop, and grow a long term lasting relationship with you via first class customer service and through the provision of a wide range of innovative, exciting, and bespoke VIP benefits, including exclusive events, specifically tailored gifts, promotions and offers, and much more”.
Games of Offer
Casino.com has over 300 slots games primarily from software provider Playtech, of which 72 are jackpot games. They offer table games, video poker games, scratch cards, and PlayTech’s live casino. This includes the following tables: Live Blackjack, Unlimited Live Blackjack, Live Triple Blackjack, Live Roulette, Live French Roulette, Prestige Roulette, Diagonal Live Roulette, Dual Live Roulette, Triple Live Roulette, Live Baccarat, Live VIP Baccarat, Live 7ball Baccarat, Live Baccarat No Commission, Casino Hold’em, and Triple Screen Live Casino mode.
The customer service is always available for your questions, complaints, or requests. Through the live chat function you can chat with a customer service operator who grants you their full attention. If you are not comfortable with communicating via the Live Chat you can always send an email, which will be answered as soon as possible, or call either the international line or the English telephone line. In this way they hope to open the communication between the online casino and the player for an optimal player experience.